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Vacature Webshop Support Employee Germany

Webshop support employee Germany

Eindhoven | fulltime


Customer service employee, questionnaire, customer advice guru. Whatever you call it, you help our customers from our webshop with your best advice. Do you aspire, just like us, only to the highest 'Champions League' level? Are you just like your potential colleagues enthusiastic, positive minded and does customer contact only make your smile grow bigger? Then we are very excited to see your application and we simply cannot wait to welcome you into our company based in Eindhoven!


What will you be doing?

Our training program is aimed at giving you all the product knowledge and tools you need to make almost all customers happy. Which of course makes you happy!

In this role, you speak to (potential) customers. You give advice, answer questions and provide service via telephone, e-mail and chat about air handling and ventilation products. You document the agreements made and keep up to date with the product range. You also solve customer reviews on the Internet so that escalations are signalled in time. You process (return) shipments and carry out back office tasks.

There are opportunities to develop yourself further in the field of communication and e-commerce. Our webshop is currently operational in the Netherlands, Belgium, Germany and the UK. But our company also has further international growth ambitions in the short term.


Your profile

  • You are thinking and working on a middle to higher professional level.
  • You have a good understanding of the related country culture, standards and values.
  • You are comfortable enough with the language to talk to customers on the phone.
  • You are skilled to communicate in a professional and kind way with customers (via e-mail, chat and telephone).
  • You have a fluent command of the English language, both verbally and in writing.
  • You live within a radius of 30 km from Eindhoven.


No knowledge of our products? No worries, we will teach you! It is nice if you have a good command of the Dutch language. Not yet? No problem, you can get training or help of translation programs. Do you speak another European language? Then there is a chance that you will be able to use it (eventually) within our company.


Our offer

  • We offer an excellent salary that matches your experience and position. And that also offers you the opportunity for further growth in your career.
  • An unprecedented good working atmosphere.
  • You get enough challenge and freedom. You often forget that it is your job!
  • The opportunity to make a career with the fastest growing company in the sector. There is enough room for new initiatives and ideas. Whether you work with us for a week, a month or a year, we are always open to that.
  • 25 holiday days and 13 ATV days = 38 days off based on full-time employment.
  • Travel allowance (from 15 km one way) and a pension scheme.
  • Bonus! Consisting of a fixed bonus of 3% of your annual salary (excluding holiday allowance) and a variable bonus of a maximum of another 3%.


Who we are

Ventilatieland is part of the Twinkle Top 100 of the Netherlands, we are proud of this! We are an ambitious company with a pleasant team of driven and motivated professionals. We are a specialised company that markets everything in the field of air handling and ventilation products. Together with the Econox brand, it is one of the bigger players in this niche market. The company's ambition is to sell its products in a modern way. The Internet is the most important strategic medium. Our company currently has over 100 driven and motivated employees and is based at Park Forum in Eindhoven.


Interested?

Are you as enthusiastic about this vacancy as we are, or do you have some questions first? Please contact Anouk Dings, HR Manager, on 06-21381796 or send your CV by e-mail to adings@econox.nl. We are looking forward to it!

Curious about your workplace and your new colleagues? Watch our company video!

Op werkdagen voor 16.30 uur besteld, morgen in huis
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